Sentiment analysis catches unhappy customers and routes them to private feedback — protecting your online reputation automatically.
One negative review can cost you 30 potential customers. Review Guardian ensures those complaints reach you privately instead of publicly.
Before a customer leaves a review, Ampliyo asks a quick sentiment question. Happy customers are routed to leave a public review. Unhappy customers are routed to a private feedback form — so you can resolve the issue before it becomes a 1-star review.
When a customer gives negative private feedback, you receive an instant alert with their concerns. Respond quickly, resolve the issue, and transform a potential detractor into a loyal advocate.
On average, businesses using Review Guardian prevent 10-15 negative public reviews per month. That's potentially 300-450 customers saved from seeing a negative review and going elsewhere.
A review request is sent to your customer via SMS or email after their visit.
The customer is asked how their experience was before leaving a review.
Happy customers go to Google/Yelp. Unhappy customers go to a private feedback form.
Get instant alerts for negative feedback and resolve issues before they become public.
When a customer clicks on a review request, they're first asked a simple sentiment question about their experience. Based on their response, they're routed to either a public review platform or a private feedback form.
Yes. Review Guardian works with Google, Yelp, Facebook, Trustpilot, and any custom review platform you configure. Happy customers are directed to whichever platform you choose.
Review Guardian focuses on routing feedback appropriately. All customers are given the opportunity to share their experience. Happy customers are guided to public platforms, while unhappy customers are given a direct channel to your business for resolution — which is better customer service for everyone.
Review Guardian is a Premium-only feature. It's included with your Premium subscription along with all 7 tools. You can try it free for 14 days.
Don't let one bad review undo months of hard work. Start guarding your reviews now.